Six months into a new role, a board member pulled me aside after a review. He said: your numbers are the best in this room. But nobody on the executive team knows how to work with you. That was the moment I understood what I was actually being paid to do. Every company has two org charts. The one on paper. And the one that actually moves. In this video I explain what it means to manage the real system... not just the visible one. #CEOLessons #OperatorMindset #Leadership